The Fractional Edge Podcast
Listen to the ultimate podcast dedicated to unlocking the power of workforce planning and fractional executive talent to supercharge your business success!
Join your Host, Carol Fraser, founder of C4 Talent and Fractional Chief Human Resources Officer (CHRO), as she talks to guests about fractional talent strategies, trends, and the future of work!
https://thefractionaledge.com/
The Fractional Edge Podcast
From Myth to Reality: Dispelling Misconceptions about Customer Success in Workforce Planning - Pt 2 with Laurie Barlev
In this episode of the Fractional Edge podcast, Co-hosts Carol Fraser (CEO of C4 Talent) and Jason Huett (CEO of Fifth Degree Marketing) continue the discussion with Laurie Barlev, Fractional Customer Success expert. They discuss the importance of workforce planning and how it can give businesses a competitive edge. They emphasize the need to incorporate customer success into the overall strategy and plans, as well as the significance of external stakeholders, such as customers, in shaping workforce planning decisions.
[00:01:23] External stakeholders in workforce planning.
[00:06:29] Metrics for new clients.
[00:12:27] Customer value and experience.
[00:14:39] Customer success person's versatility.
[00:23:55] Collaboration opportunities and expertise.
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